Shipping & Returns

All our orders are sent at a flat shipping rate, however large the order; $3 for UK orders, and $6 for overseas. We cannot guarantee delivery times, as once we have posted orders this is out of our control. Most of our items are posted in the UK, and for these please allow up to 10 days for domestic post, and 15 days for international post (including Canada). We do not anticipate orders will generally take this long to arrive. We let you know your order has been received and when it will be posted. If after these times above you have not received them, please contact us so we can arrange a replacement order to be sent to you at no charge.

Gemstone jewellery being made and posted from the USA will be identified as such on the listing. We would ask you to allow up to 10 days for domestic post, and up to 21 days for international post outside N America.

Our returns policy is that we will always replace items which are faulty, at no cost to you, but may ask you to return the item, in which case we will send you a stamped return envelope where practicable, or refund you the actual postage cost of returning them. We may alternatively simply offer you a refund. If for any reason you change your mind or do not like your purchase you may return it for an exchange or a refund of the cost of the item(s) only. These are reasonable cost items to raise money to help sick children, and we do not offer refunds on postage when you change your mind, but if you contact us you can return your item to a representative in Australia or the USA to save your own postage costs. Items which are made and sent out from the USA should ideally be returned to our address there if you change your mind, but again we can arrange for you to post them to a representative in the UK or Australia.

If you have any concerns about your order when it arrives, whether you believe the item is faulty, is not what you expected, or change your mind, please contact Caryl Burton to begin with. We are committed to delight our customers and resolve any queries to their complete satisfaction.